General Troubleshooting
If you are experiencing any unusual behavior, the best and fastest way to solve your issue is to perform the items below, one by one, in the order listed.
- Re-Watch Our Videos – Our support data shows that the #1 cause of issues is not following our setup videos exactly or skipping steps. You may have already watched the videos, but we highly recommend running through once again. Skipping even a single step can cause a number of issues.
- Restart Your Computer – We recommend a full power cycle where the machine is safely shutdown and turned back on for the best results.
- Check The Help Documentation – Within each help section is a video and text that will walk you through everything you need to know. Additionally, at the bottom of most help pages you will find a section of the most commonly asked questions or issues.
- Check Your Tether Cable – It's very common for tether cables to go bad after a period of use. We recommend keeping a backup on hand at all times. If you are unable to tether, we recommend trying a new cable. You might also be interested in our Tethering Best Practices.
- Make Sure Your Web Browser is Compatible & Updated –
See Compatibility Here
To check if your web browser is up-to-date and also update it to the latest version, click the link below for your corresponding browser:
- Clear Your Browser Cache – Clearing your browser’s cache forces it to re-download any needed website files. When your browser caches an old outdated file rather than using the latest version, errors can occur. To clear your cache, click the link below for your corresponding browser:
- Still Not Working? – If after performing these steps something is still not working, please reach out to Support@HeadshotTools.com
