How To Submit A Feature Request

Have an idea or suggestion for Headshot Tools? Awesome! We would love to hear it! But first, we ask that you take a look at the help documentation and videos. More than 90% of the feature requests we receive are for features that already exist within Headshot Tools. We hope that by checking the help first, you can save time and start using the feature you want immediately.

Otherwise, you can send your feature requests to Support@HeadshotTools.com

In this email please include the following:

• The problem that led you to need this feature.
• Details about the job / client you’re currently working for that needs this feature.
• The frequency and number of times this problem has been an issue for you.
• If possible, how you solved this problem before you used Headshot Tools.

We are unable to track feature requests in our Facebook Group. Only feature requests that are emailed to Support are currently tracked. We often need to directly converse with you about your feature and sometimes we need to reach back out for additional questions. We also occasionally email you to give you early access to your new feature! We're unable to do all these things on Facebook.

Why Do We Ask So Many Questions?

Understanding the problem that you’re trying to solve is incredibly important to having a great product. If we were to build every feature request we received without asking questions and truly learning about your problem, the resulting software would be a bloated unusable mess that you wouldn’t enjoy using. If you like Headshot Tools, please consider this to be the proof you need to trust our process. It’s our promise to you that we always maintain this level of quality. With that promise comes the responsibility of asking questions.

Please don’t be offended if we don’t ask you additional questions about your feature request. The only reason this occurs is that we’ve already received a request like this and have investigated it with someone prior. In these cases, we have the request logged and the details recorded in full.

How Does Headshot Tools Decide What Features To Build?

New features are built based on organic demand. Votes for features are tracked over time and the ones that get the most votes are the ones to be built first. Please don’t be discouraged if you don’t see your feature built promptly. Similar to your business, we need to make sure we’re investing our time and money into features that our customers will use and enjoy. We greatly appreciate your patience and understanding!